Frequently Asked Questions

To begin, reach out to our team through our contact page. We'll discuss your vision, goals, and budget to tailor a solution that meets your needs. An initial consultation will help us understand your expectations and design preferences.

Project timelines vary depending on scope and complexity. After the initial consultation, we'll provide a detailed project schedule that includes design, approval, manufacturing, and installation phases. 

The consultation and design phase can take from one week to a few months depending on the complexity and customization of your design. Each playground is made to order and takes about 8-10 weeks to be manufactured. Depending on the size of the playground, installation can go pretty fast with standard units wrapping up in about a week. Larger, more custom structures can take up to a month. 

Budgeting depends on factors like project size, custom materials, and customization. Our team will work with you to establish a budget that aligns with your objectives. We offer a range of options to suit various price points.

Don’t let a lack of funds prevent you from building play areas for your community. Request a FREE copy of our Funding Guide here.

Safety is our top priority. We comply with national and international safety standards, including ASTM and CPSC guidelines, to ensure our products are safe for all users. 

Find our safety recommendations here.

Our products are certified for safety and quality. Detailed specifications and certifications are available upon request to ensure our clients have full transparency.

Yes, we offer comprehensive warranties on all our products. The specifics of each warranty vary depending on the product type and materials used. Ask your rep for more details or contact us here. 

We use high-quality, durable materials that are safe, environmentally friendly, and designed to withstand heavy use and wear. Our materials include roto-molded plastic, high-density polyethylene, and more.

Our designs follow ADA compliance standards to ensure inclusivity and accessibility for all individuals. We take a proactive approach to incorporating universal design principles.

Our installation process is thorough and efficient, with professional installers who ensure your project meets our high standards. We coordinate with you to minimize disruption and complete installation within agreed timelines.

Installation typically involves installing the equipment followed by installation of safety surfacing.

We outlined all of our recommendations here.

Site preparation guidelines will be provided based on your specific project. Generally, it includes clearing the area, ensuring access to the site, and arranging utilities if needed.

We offer maintenance guides and support for all our products. Routine cleaning and safety checks are recommended to prolong the life of your installation and maintain optimal safety standards.

We recommend wiping down all surfaces with a soft, damp cloth and vacuuming the play structure daily or weekly depending on use.

We recommend checking the equipment for tears, loose or missing hardware, exposed zip ties, and more on a monthly basis.

For regular maintenance, use non-abrasive, eco-friendly cleaners and soft cloths. Avoid harsh chemicals that could damage surfaces. Vacuum to remove dirt and dust. Specific cleaning instructions are provided for different materials used in your installation.

Yes, replacement parts are available. Contact our customer support team with your product details, and we'll assist you in ordering the necessary parts.

Absolutely. Our partnership doesn't end at installation. We offer ongoing support, including troubleshooting, updates, and additional enhancements as your needs evolve.